SemaHut | Refund Policy

Thank you for choosing Semahut! We strive to provide you with the best experience. Here's our policy regarding refunds:

Digital Products and Services:

In-App Purchases: All in-app purchases, including but not limited to virtual gifts, tips, or any premium features, are generally non-refundable. However, if you encounter an issue where the purchased service or product was not delivered as described, please contact our support team.
Subscriptions: Semahut offers subscription services, subscriptions are billed in advance on a recurring basis (e.g., monthly or annually). You can cancel your subscription at any time to prevent future charges, but refunds are not provided for partial subscription periods.

Exceptions:

Technical Issues: If you've been charged for a purchase you did not authorize or due to a technical error from our side, you may be eligible for a refund. Please reach out to our support with details of the transaction.
Fraudulent Activity: In cases where fraudulent activity has been confirmed on your account without your knowledge or consent, we will investigate and process refunds accordingly.

How to Request a Refund:

Contact Support: Email us at refund@semahut.com with your account details, the transaction in question, and why you're requesting a refund.
Investigation: We will review your request. This process might require your cooperation to verify details.
Decision: If a refund is approved, it will be processed within 10 business days. The refund will be returned via the original method of payment, except in circumstances where this is not feasible.

Policy on Chargebacks:

Initiating a chargeback with your bank or credit card company for a valid purchase on Semahut can result in your account being temporarily or permanently suspended. We encourage resolving disputes directly with us to avoid this.

Changes to This Policy:

Semahut reserves the right to update this refund policy at any time. Changes will be effective upon posting to this page, and your continued use of our services after changes signifies your acceptance of the new terms.

If you have questions or concerns regarding our refund policy or need assistance with a purchase, please do not hesitate to contact us:

Thank you for being part of the Semahut community. We're committed to ensuring your satisfaction with our services.

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